Privacy
Your account data
This page explains how FitNest Studios uses the personal information provided when you create an account or make a booking.
Information we use
We use parent or guardian contact details, saved child details, emergency contacts, booking and payment information, attendance records, and any allergy or medical information supplied for a child. Passwords are stored as secure hashes rather than readable text.
Why we use it
We use this information to provide and manage accounts and bookings, take payment, communicate about sessions, support safe attendance, meet safeguarding and legal responsibilities, and handle refunds, complaints, or legal claims. Marketing messages are only sent where the appropriate permission exists.
How long information is kept
Account information is kept while the account is active and then reviewed when the account is closed. Information that is no longer needed is deleted or anonymised. Some booking, payment, safeguarding, or legal records may be retained for an appropriate period where they are still required.
Closing your account
Account holders can deactivate their account or request permanent deletion from their profile. Deactivation disables login but does not cancel bookings. A permanent deletion request is reviewed so that information which must still be retained is not removed prematurely. We aim to respond to deletion requests within one month.
Your choices and rights
Depending on the circumstances, you may ask to access, correct, restrict, transfer, or erase your personal information, or object to how it is used. The right to erasure is not absolute where information still needs to be retained for a legal or legitimate purpose.
Contact us
To ask a privacy question, withdraw a deletion request, or request account reactivation, email contact@fitneststudios.co.uk.